Free returns
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Overview
Loopwear is an online fashion retailer that built its brand on free, no-questions-asked returns. Over the past two years, its return rate climbed from 28% to 41% of orders, while profit fell from $45M to $28M. The CEO wants your team to identify what is driving this increase and recommend solutions without undermining the brand promise that helped it grow.
Formats available
📄 Peer practice PDF
Case info
Difficulty
Beginner
Case type
Operations, Profitability
Industry
Retail
Geography
North America
Additional info
Includes charts and/or data analysis
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