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Overview
Loopwear is an online fashion retailer that built its brand on free, no-questions-asked returns. Over the past two years, its return rate climbed from 28% to 41% of orders, while profit fell from $45M to $28M. The CEO wants your team to identify what is driving this increase and recommend solutions without undermining the brand promise that helped it grow.
Formats available
Peer practice PDF
Case info
Difficulty
Beginner
Case type
Operations, Profitability
Industry
Retail
Geography
North America
Additional info
Includes charts and/or data analysis
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