Current openings
Associate Marketing Manager
What's the role?RocketBlocks is looking for an energetic marketer who describes him/herself as a "jack of all trades."
Your primary responsibility will be 1) defining and 2) executing our overall marketing strategy, with a particular focus on furthering our content marketing and social media presences. In addition, you'll have ample opportunity to participate across a wide range of functions including but not limited to business development, partnerships, marketing, sales and PR.
Our ideal candidate will demonstrate a scrappy, can-do attitude and have a natural tendency to roll up his/her sleeves and get things done. This role will report directly to the CEO (ex-Google, ex-BCG) and offer significant opportunity for mentorship and learning about all aspects of building up a new business.
This a remote role and you can work from anywhere. Depending on preferences and availability, this role can be structured as a full time or part time position.
What will I do?- Identify and implement SEO strategies while ensuring that the content created and hosted on RocketBlocks is of high quality and consistent with our brand
- Partner with the team to create high-quality content that helps our audience advance their careers
- Define the strategy for our social media engagement and manage our social media presence across LinkedIn, YouTube, Quora and Twitter
- Build relationships with relevant press outlets and journalists and drive coverage of RocketBlocks in relevant publications
- Assist in managing our University clients (i.e, Northwestern, Cornell, etc.)
- Pitch in where needed across multiple disciplines (e.g., sales, support)
- Communication: excellent written and verbal communication skills
- Entrepreneurial: interest and/or experience in starting and seeing through initiatives (whether it's a side project, philanthropy event, company, etc.)
- Reliable: a track record of delivering on promises
- Lifelong learner: demonstrated history of learning and acquiring new skills
- Scrappy: a track record of finding and executing on goals despite having to clear multiple hurdles
- Work remotely, from wherever you're most comfortable (in the US)
- Health, dental and vision coverage
- Unlimited use of all our skill-building products
- Generous vacation and sick leave policy
- Annual Kindle credits to fuel your lifelong learning habit
Interested candidates should send a resume, LinkedIn profile and 2-3 short anecdotes / sample work of how they've demonstrated some of the required skills in the past to kenton@rocketblocks.me.
Customer Experience Associate
What's the role?We're looking for our first Customer Experience Associate. This is a critical position and you'll have an opportunity to shape our customer experience and make a big impact.
Your primary responsibilities will be 1) responding to customer queries and 2) managing our relationships with top tier University partners (e.g., Cornell, Northwestern, etc). We're a small, growing company so in addition to your key responsibilities, you'll have opportunities to pitch in and help out across functions as we scale (i.e., bonus points if you're a jack-of-all-trades).
The ideal candidate will have an innate sense of what great customer service looks like, display genuine empathy for our customers and have a natural tendency to roll up his/her sleeves and get things done. This role will report directly to the CEO (ex-Google, ex-BCG) and offer significant opportunity for mentorship and learning about all aspects of building up a new business.
This a remote role. You can work from anywhere in the US as long as you can accommodate the hours Monday - Friday, 9AM - 6PM (in any US time zone). Depending on preferences and availability, this role can be structured as a full time or part time position.
What will I do?- Own our customer support queue, providing exceptional support to prospective, current and former RocketBlocks customers
- Manage relationships with our top tier stable of University clients (i.e, Northwestern, Cornell, etc.) and make sure they have everything they need to help their students succeed with RocketBlocks
- Define, create and launch the RocketBlocks on-boarding experience for new customers so that all customers understand how to take full advantage of the platform
- Pitch in where needed across multiple disciplines (e.g., operations, marketing)
- Excellent communication skills: great written and verbal communication that has earned you compliments from your peers
- Lifelong learner: you're excited about learning new skills and have a demonstrated track record of doing so
- Reliable: if you say you'll do something, it gets done.
- Empathetic: you can put yourself in the shoes of our customers and care about helping them land jobs
- Take pride in the work: you believe that any job worth doing is worth doing well
- Scrappy: you can find creative ways to get good results even when there are multiple hurdles
- BA/BS degree (bonus points for majors with emphasis on writing and critical thinking like English, History and Economics)
- Interest in content creation (e.g., writing blog posts, help FAQ)
- Experience managing, creating or curating a social media presence (e.g., Twitter, LinkedIn, Quora)
- Experience working in a CX or customer service role (e.g., retail associate, wait staff, etc)
- Work remotely, from wherever you're most comfortable (in the US)
- Health, dental and vision coverage
- Unlimited use of all our skill-building products
- Generous vacation and sick leave policy
- Annual Kindle credits to fuel your lifelong learning habit
Interested candidates should send a resume, LinkedIn and a cover letter detailing examples of how they've demonstrated 2-3 of the requirements. Send to: kenton@rocketblocks.me.
Want to learn more?
Check out our team here and our customer testimonials here. If you want to try out the product, you can sign up for a free trial here.
If you have even more questions, give us a shout at support@rocketblocks.me.