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Tailored cuts
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Tailored cuts
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Tailored cuts
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YOUR ATTEMPTS
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Overview
Kensington’s is a premium U.S. department store chain built on high-touch, service-first retailing. Operating profit has fallen sharply while sales have held roughly flat — costs have crept up as customer traffic grew more volatile, concentrating on weekends and increasingly consisting of returns-only visits. The CEO wants to know how Kensington's can cut costs without eroding the service that sets its brand apart.
Formats available
Peer practice PDF
Case info
Difficulty
Intermediate
Case type
Cost cutting
Industry
Retail
Geography
North America, USA
Additional info
Includes charts and/or data analysis
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