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Tailored cuts
YOUR ATTEMPTS
Tailored cuts
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Tailored cuts
YOUR ATTEMPTS
Overview
Kensington’s is a premium U.S. department store chain built on high-touch, service-first retailing. Operating profit has fallen sharply while sales have held roughly flat — costs have crept up as customer traffic grew more volatile, concentrating on weekends and increasingly consisting of returns-only visits. The CEO wants to know how Kensington's can cut costs without eroding the service that sets its brand apart.
Formats available
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Case info
Difficulty
Intermediate
Case type
Cost cutting
Industry
Retail
Geography
North America, USA
Additional info
Includes charts and/or data analysis
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